Case Managers in the Middle: Ethical Conflict, Moral Distress and Burnout

Hours: 1.00
Course Number: 0781
Course Date: 06/18/2021

This course examines the roles case managers play in the coordination of care and services and how they can lead to stress, moral distress, various ethical dilemmas and burnout and how to alleviate them. 

$ 9.00

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The purpose of this course is to examine how case managers can be at risk of experiencing ethical conflicts, moral distress and burnout throughout their career and ways to mitigate risk.  

Learning Objectives

  1. Explain moral distress and its potential impact on case managers 
  2. Identify causes of moral distress within the context of organizational, clinical and personal ethics 
  3. Identify ways to mitigate moral distress and burnout and make sound ethical decisions 

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.


Certified Case Managers

1.00 HOURS
This program has been pre-approved by The Commission for Case Manager Certification to provide Ethics continuing education credit to certified case managers (CCM). The course is approved for (1) CE contact hour. Activity code: S00055743 Approval number: 230002193

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