Crisis Intervention: Communication and De-escalation Techniques

Hours: 1.00
Course Number: 0138
Course Date: 08/25/2016

This 1 hour continuing education course review crisis intervention techniques, goals and the benefits of effective crisis intervention. The course provides goals and benefits of communication and de-escalation. It ends by examining the DO’s and DON’Ts of communication and de-escalation techniques.

$ 9.00

$ 6.30

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Purpose

The purpose of this course is to review crisis intervention techniques, goals and benefits.

Learning Objectives

  1.  Discuss with whom to use communication and de-escalation techniques
  2.  List goals of using communication and de-escalation techniques
  3.  Review benefits of using communication and de-escalation techniques
  4.  List the DO’S of communication and de-escalation techniques
  5.  List the DON’TS of communication and de-escalation techniques

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Certified Case Managers


1.00 HOURS
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM board certified case managers. The course is approved for (1) CE contact hour. Activity code: S00051377 Approval number: 220002223

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