Crisis Intervention: Communication and De-escalation Techniques
Course Number: 0138
Course Date: 08/25/2016
This 1 hour continuing education course review crisis intervention techniques, goals and the benefits of effective crisis intervention. The course provides goals and benefits of communication and de-escalation. It ends by examining the DO’s and DON’Ts of communication and de-escalation techniques.
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The purpose of this course is to review crisis intervention techniques, goals and benefits.
- Discuss with whom to use communication and de-escalation techniques
- List goals of using communication and de-escalation techniques
- Review benefits of using communication and de-escalation techniques
- List the DO’S of communication and de-escalation techniques
- List the DON’TS of communication and de-escalation techniques
Criteria for Successful Completion
To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.
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