Conflict Resolution and Communication: A Social Work Perspective
Course Number: 1055
Course Date: 03/16/2022
This 1-hour continuing education course explores conflict as it arises in healthcare settings. We will examine different possible sources and causes of conflict as well as how to manage and resolve it.
$ 5.25Add to Cart
- Describe conflict as it occurs in healthcare settings
- Identify different causes and sources of conflict
- Explain how to resolve conflict through various methods and approaches
Instructor: Dr. James Collins, PhDJim Collins, PhD, Gerontologist, has provided training, education and consultation to the senior care industry for over 30 years and has experience in skilled nursing, assisted living, home health and has been Executive Director for a hospice agency. He also has decades of experience in geropsychiatry, aging and mental health and neurodevelopmental disorders. He has written two books and is a speaker, including KeyNote for health care and assisted living association conferences around the country.
Target AudienceBeginner Level Social Worker in Senior Care
Course Delivery Method and FormatAsynchronous recorded video-based activity.
Criteria for Successful Completion
To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.
Accommodations and Accessibility
CEU Academy meets the legal requirements for accessibility and makes accommodations required by The Americans with Disabilities Act. To request accessibility accommodations, please contact our Customer Service Specialist Monday through Friday, 9:00am to 5:00pm, EST.
90 Day Money Back Guarantee for Individual Courses
If you are not fully satisfied with our course(s) or it does not satisfy your CE needs, a full refund will be issued. Contact our customer service department within 90 days of purchase to request a refund.
Subscriptions, Bundles or Packages and Refunds
You will receive a full refund when you purchase our subscriptions, bundles or packages only when you have completed no more than 3 courses. If you purchase one of these and find it does not fit your needs, contact one of Customer Service Specialists, who will help you with your refund.