Effectively Dealing with Difficult People

Hours: 1-1.5
Course Number: 0143

This 1 hour continuing education course provides the learner with effective methods of handling situations with difficult family members, co-workers and colleagues. The course examines core issues of difficult people, such as lack of coping skills or the need to be in control. It also provides many strategies to communicating with and maintaining relationships with people that can cause difficulties at work.

$15.00

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Course Details

Purpose

The purpose of this course is to provide methods of effectively working with difficult co-workers and family members in senior care.

Learning Objectives

  1. 1. Effectively Dealing with Difficult Families
  2. 2. Effectively Dealing with Co-Workers and Colleagues

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Administrators


1.25 HOURS
This educational offering has been reviewed by the National Continuing Education Review Service(NCERS) of the National Association of Long Term Care Administrator Boards(NAB) and approved for 1.25 hours of continuing education credit. Program Approval# 20180828-1.25-A36840-DL.

Certified Case Managers


1.00 HOURS
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM board certified case managers. The course is approved for 1 CE contact hour(s). Activity Code- H00029319. Approval # 170004325

Dialysis Technicians


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Nurses


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Physical Therapists


1.00 HOURS
This program has been approved by the American Physical Therapy Association (APTA), Ohio Component for 1 hour of continuing education. Approval number 18S7073. is effective through 04/05/19.

Social Workers


1.00 HOURS
This program is approved by the National Association of Social Workers (NASW) for 1 continuing education contact hours* Approval # 886546224-9334.