Customer Service and Professionalism in Health Care

Hours: 1-1.5
Course Number: 0005

Customer Service and Professionalism in Health Care is a 1 hour continuing education course that examines how today's health care professional can deliver superior customer service and professionalism. The course explores definitions of customer service and professionalism, identifies reasons why customers become upset, lists elements of superior customer service and lists qualities of professionalism and interpersonal skills required to deliver exceptional customer service. The course also reviews telephone etiquette and explains some of the benefits of superior customer service and professionalism.

$15.00

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Course Details

Purpose

The purpose of this course is to increase knowledge about the importance of customer service and professionalism in health care settings.

Learning Objectives

  1. Define customer service and professionalism
  2. List reasons why customers become upset
  3. List elements of superior customer service
  4. List qualities of professionalism
  5. List interpersonal skills required to deliver customer service
  6. Discuss telephone etiquette
  7. List benefits of superior customer service and professionalism

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Activity Professionals


1.00 HOURS
This course has been approved for 1 clock hour of continuing education by The National Certification Council for Activity Professionals (NCCAP). Approval number NCCAP500303-19NT is effective through 03/15/19.

Administrators


1.00 HOURS
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for 1.00 clock hours of continuing education credit. Program approval number: 20190828-1-A47670-DL

Certified Case Managers


1.00 HOURS
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM@ board certified case managers. The course is approved for 1 CE contact hour. Activity code: H00029306 Approval Number: 170004312

Certified Therapeutic Recreation Specialist


1.00 HOURS
This course has been approved for 1 clock hour of continuing education by The National Certification Council for Activity Professionals (NCCAP). Approval number NCCAP500303-19NT is effective through 03/15/2019.

Chaplains


1.00 HOURS
This program may be used for continuing education credit for chaplains certified with Board of Chaplaincy Certification, Inc.

Dialysis Technicians


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Nurses


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Occupational Therapists


1.00 HOURS
Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers Board, Occupational Therapy Section approved this course for 1 hour of continuing education. Approval number: 160750

Personal Care Home Administrators


1.25 HOURS
This training session is approved by the Commonwealth of Pennsylvania, Department of Public Welfare, until the approved curriculum changes or approval is withdrawn pursuant to 55 Pa.Code 2600.68(f). PCH Administrators receive 1.25 hours.

Physical Therapists


1.00 HOURS
This program has been approved by the American Physical Therapy Association (APTA), Ohio Component for 1 hour of continuing education. Approval number 17S6584 is effective through 11/02/18.

Speech Pathologists


1.00 HOURS
This course has been approved by the Ohio Board of Speech-Language Pathology and Audiology for 1.00 total continuing education hours. This approval is effective until 12/31/18.