Crisis Intervention: Communication and De-escalation Techniques

Hours: 1.00
Course Number: 0138

This 1 hour continuing education course review crisis intervention techniques, goals and the benefits of effective crisis intervention. The course provides goals and benefits of communication and de-escalation. It ends by examining the DO’s and DON’Ts of communication and de-escalation techniques.

$ 7.50

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Purpose

The purpose of this course is to review crisis intervention techniques, goals and benefits.

Learning Objectives

  1.  Discuss with whom to use communication and de-escalation techniques
  2.  List goals of using communication and de-escalation techniques
  3.  Review benefits of using communication and de-escalation techniques
  4.  List the DO’S of communication and de-escalation techniques
  5.  List the DON’TS of communication and de-escalation techniques

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Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 80% or better, and completing the program evaluation. If you do not score a 80% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 80% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Social Workers


1.00 HOURS
This program is approved by The National Association of Social Workers (NASW) for 1 continuing education contact hours* Approval # 886546224-2459.