Crisis Intervention: Communication and De-escalation Techniques

Hours: 1
Course Number: 0138
Course Date: 08/25/2016

This 1 hour continuing education course review crisis intervention techniques, goals and the benefits of effective crisis intervention. The course provides goals and benefits of communication and de-escalation. It ends by examining the DO’s and DON’Ts of communication and de-escalation techniques.

Learning Objectives

  1.  Discuss with whom to use communication and de-escalation techniques
  2.  List goals of using communication and de-escalation techniques
  3.  Review benefits of using communication and de-escalation techniques
  4.  List the DO’S of communication and de-escalation techniques
  5.  List the DON’TS of communication and de-escalation techniques

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 80% or better, and completing the program evaluation. If you do not score a 80% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 80% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.


Certified Case Managers

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HR Professionals

1.00 HOURS
This activity, Activity ID #551774, has been approved for 1.00 (HR General) re-certification credit hour(s) towards aPHR, PHR, PHRca, SPHR, GPHR, PHRi, and SPHRI re-certification through HR Certification Institute.


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#20-546517). Completion of this course fulfills (1) CEU hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Nursing Home Administrators

1.25 HOURS
This educational offering has been reviewed by the National Continuing Education Review Service(NCERS) of the National Association of Long Term Care Administrator Boards(NAB) and approved for 1.25 hours of continuing education credit. Program Approval# 20220902-1.25-A78398-DL

Personal Care Home Administrators

1.25 HOURS
This training session is approved by the Commonwealth of Pennsylvania, Department of Public Welfare, until the approved curriculum changes or approval is withdrawn pursuant to 55 Pa.Code 2600.68(f). Approved for 1.25 hours of continuing education for PCH Administrators.