Crisis Intervention: Communication and De-escalation Techniques

Hours: 1-1.5
Course Number: 0138

This 1 hour continuing education course review crisis intervention techniques, goals and the benefits of effective crisis intervention. The course provides goals and benefits of communication and de-escalation. It ends by examining the DO’s and DON’Ts of communication and de-escalation techniques.

$15.00

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Course Details

Purpose

The purpose of this course is to review crisis intervention techniques, goals and benefits.

Learning Objectives

  1.  Discuss with whom to use communication and de-escalation techniques
  2.  List goals of using communication and de-escalation techniques
  3.  Review benefits of using communication and de-escalation techniques
  4.  List the DO’S of communication and de-escalation techniques
  5.  List the DON’TS of communication and de-escalation techniques

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Administrators


1.25 HOURS
This educational offering has been reviewed by the National Continuing Education Review Service(NCERS) of the National Association of Long Term Care Administrator Boards(NAB) and approved for 1.25 hours of continuing education credit. Program Approval# 20190828-1.25-A47673-DL

Certified Case Managers


1.00 HOURS
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM board certified case managers. The course is approved for 1 CE contact hour(s). Activity Code- H00029317. Approval # 170004323

Dialysis Technicians


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Nurses


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing except California. Keep this certificate in your records for four (4) years.

Social Workers


1.00 HOURS
This program is approved by The National Association of Social Workers (NASW) for 1 continuing education contact hours* Approval # 886546224-2459).