Communication and Conflict Resolution

Hours: 1-1.5
Course Number: 0018

Communication and Conflict Resolution is a 1 hour continuing education course that provides information to improve communication at work and resolve workplace and interpersonal conflicts. The course lists the essential elements of interpersonal communication and discusses conflict and conflict resolution. The course also reviews problem-solving, critical thinking and active listening.

$15.00

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Course Details

Purpose

The purpose of this course is to increase knowledge about purposeful communication and conflict resolution techniques.

Learning Objectives

1. List the essential elements of interpersonal communication 2. Discuss conflict and conflict resolution 3. Discuss problem-solving 4. Discuss critical thinking 5. Discuss active listening

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

Activity Professionals


1.00 HOURS
This course has been approved for 1 clock hour of continuing education by The National Certification Council for Activity Professionals (NCCAP). Approval number NCCAP500248-19NT is effective through 03/15/19

Addiction Specialists & Drug and Alcohol Counselors


1.00 HOURS
The American Academy of Health Care Providers in the Addictive Disorders has approved continuing education credit for Certified Addiction Specialists (CAS), Approval No.18-8554

Certified Therapeutic Recreation Specialist


1.00 HOURS
This course has been approved for 1 clock hour of continuing education by The National Certification Council for Activity Professionals (NCCAP). Approval number NCCAP500248-19NT is effective through 03/15/2019.

Chaplains


1.00 HOURS
This program may be used for continuing education credit for chaplains certified with Board of Chaplaincy Certification, Inc.

Dialysis Technicians


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Keep this certificate in your records for four (4) years. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing accept California.

Nurses


1.00 HOURS
This continuing nursing education activity is approved by the Florida Board of Nursing (#50-13920). Completion of this course fulfills 1 hour of general annual mandatory training for nursing. Do not send certificate to the Florida Board of Nursing. Keep this certificate in your records for four (4) years. Each state recognizes and accepts continuing education approval from the Florida Board of Nursing accept California.

Nursing Home Administrators


1.00 HOURS
This educational offering has been reviewed by The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1 clock hours. Program approval number: 20190828-1-A47697-DL

Occupational Therapists


1.00 HOURS
Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers Board, Occupational Therapy Section approved this course for 1 hour of continuing education. Approval number: 160749

Personal Care Home Administrators


1.25 HOURS
This training session is approved by the Commonwealth of Pennsylvania, Department of Public Welfare, until the approved curriculum changes or approval is withdrawn pursuant to 55 Pa.Code 2600.68(f). PCH Administrators receive 1.25 hours.

Social Workers


1.00 HOURS
This program is Approved by the National Association of Social Workers (NASW). Approval number 886546224-0 for 1 hour of continuing education contact hours.

Speech Pathologists


1.00 HOURS
This course has been approved by the Ohio Board of Speech-Language Pathology and Audiology for 1.00 total continuing education hours. This approval is effective until December 12/31/18.